Introduction
Elite Wash Group (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (elitewashgroup.com), use our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal information.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We may collect and process the following types of personal information:
Information You Provide to Us
- Contact Information: Name, email address, phone number, mailing address
- Business and Site Information: Car wash name, site address, delivery details, equipment and chemical program details, order history
- Order Information: Products and quantities ordered, requested delivery dates, comments
- Billing Information: Billing contact and address, invoice and payment records
- Job Applicant Information: Information you submit through our Careers application, such as work history, availability, driver's license status and your resume
- Communications: Any information you provide when you contact us via email, phone, contact forms, or chat
- Marketing Preferences: Email subscription preferences, promotional communication choices
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Location Information: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors and financial institutions
- Service partners and vendors
- Social media platforms (if you interact with us on social media)
- Public databases and marketing partners
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To schedule, provide, and manage our car wash chemical supply, delivery, and equipment setup services
- Communication: To respond to inquiries, send service confirmations, appointment reminders, and updates
- Order Fulfillment and Billing: To confirm orders, schedule deliveries, send invoices and process payments
- Hiring: To review and respond to job applications
- Customer Support: To address questions, resolve issues, and provide technical assistance
- Service Improvement: To analyze usage patterns, improve our website, and enhance service quality
- Marketing: To send promotional materials, special offers, and newsletters (with your consent where required)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Safety and Security: To protect against fraud, unauthorized access, and ensure the security of our services
- Business Operations: To conduct analytics, research, and business development activities
Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal information based on:
- Consent: You have given explicit consent for specific purposes
- Contract Performance: Processing is necessary to fulfill our service agreement with you
- Legal Obligation: Processing is required to comply with applicable laws
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, improving services) that do not override your rights
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist with payment processing, website hosting, form and email delivery, and customer relationship management
- Service Partners: If you ask us to connect you with one of our independent car wash service partners, we may share your contact and site information with that partner so they can reach you
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
- Consent: With your explicit permission to share information for specific purposes
- Protection of Rights: To protect our rights, property, safety, or the rights of others
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- The nature of the information collected
- The purpose for which it was collected
- Legal, regulatory, or contractual obligations
- Business and operational needs
Generally, we retain:
- Customer information for the duration of your relationship with us, plus 3–7 years afterward
- Job applications for as long as needed to evaluate them and as required by law
- Transaction records for 7 years for tax and accounting purposes
- Marketing communications preferences until you unsubscribe
- Website usage data for 12–24 months
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
General Rights
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to certain types of processing, including direct marketing
- Restriction: Request restriction of processing in certain circumstances
- Withdrawal of Consent: Withdraw consent where processing is based on consent
California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale or sharing of personal information
- Right to correct inaccurate personal information
- Right to limit use and disclosure of sensitive personal information
- Right to non-discrimination for exercising your privacy rights
We do not sell personal information or share it for cross-context behavioral advertising.
Other State Privacy Laws
Residents of Indiana, Kentucky, Rhode Island, Connecticut, Virginia, Colorado, Utah, Montana, and other states with comprehensive privacy laws have similar rights as described above.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframe required by applicable law (typically 30–45 days).
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use
- Essential Cookies: Required for website functionality and cannot be disabled
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
Our website forms are processed by Formspree, a third-party form service that delivers your submissions to us by email and may filter spam.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS technology
- Use of reputable, secure third-party payment processors when payments are made electronically
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on data protection practices
- Secure data storage and backup procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your data using industry-standard practices.
Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Do Not Track Signals
Some web browsers include a “Do Not Track” (DNT) feature. Our website does not currently respond to DNT signals. However, you can control tracking through your browser settings and opt-out mechanisms provided by advertising networks.
International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
The United States may not have the same data protection laws as your jurisdiction. By using our services, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Notifying customers by email (for significant changes)
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Elite Wash Group
Email: info@elitewashgroup.com
Phone: 847-423-5564
For California residents exercising CCPA/CPRA rights, you may also contact us using the information above. We will respond to all legitimate requests within the timeframe required by applicable law.
Consent
By using Elite Wash Group’s website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.