1. Introduction
Welcome to Elite Wash Group (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website at elitewashgroup.com (the “Website”) and the purchase of our products and services.
By accessing our Website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
2. About Our Services
Elite Wash Group is an authorized distributor of Ver-Tech Labs car wash chemicals and related products. We supply chemicals, chemical dispensing equipment and supplies to car wash businesses and commercial customers, and we install and set up the chemical equipment we provide.
2.1 Products Offered
Our product offerings include but are not limited to:
- Ver-Tech Labs conventional tunnel, Vault, self-serve and facility maintenance chemicals
- Car wash detergents, presoaks and cleaning solutions
- Waxes, sealers and protectants
- Tire and wheel cleaners and tire dressings
- Drying agents
- Ver-Tech Vault dispensing systems and related chemical equipment
- Car wash supplies
2.2 Service Area
We are based in Park Ridge, Illinois and serve customers throughout the Midwest. Delivery availability may vary based on location and product type.
2.3 Equipment Service and Installations
Elite Wash Group does not perform car wash equipment service, repairs, maintenance or car wash installations. At your request, we may refer you to independent service companies we work with. Those companies are separate businesses; any work they perform is under your agreement with them, and they are solely responsible for their work, pricing and warranties.
3. Customer Information
When you submit an order or inquiry, you agree to provide accurate, current and complete information, including your business name, contact details and delivery location, and to let us know promptly if it changes.
New commercial customers may be asked for additional verification, such as a business license, tax identification number or credit references, before orders or payment terms are approved.
4. Orders and Pricing
4.1 Product Orders
All orders are subject to acceptance by Elite Wash Group. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product availability
- Errors in product or pricing information
- Credit approval issues
- Suspected fraudulent or unauthorized transactions
- Violations of these Terms
4.2 Pricing
- All prices are in U.S. Dollars (USD)
- Prices are provided when we confirm your order and are subject to change without notice
- We reserve the right to correct pricing errors in quotes or invoices
- Applicable taxes and delivery fees will be included in the total we confirm with you
- Volume pricing may be available for qualified customers
4.3 Order Confirmation
After you submit an order, we will contact you to provide the total cost and confirm your delivery date. This confirmation does not constitute acceptance of your order. We reserve the right to contact you regarding your order if additional information is needed.
5. Payment Terms
5.1 Payment
We do not collect payment on our Website. After you submit an order, we will contact you with the total cost, including any applicable taxes and delivery fees. Accepted payment methods and payment terms are confirmed with you before delivery. Net payment terms may be offered to qualified commercial customers with approved credit.
5.2 Invoices
Invoices are due according to the terms stated on the invoice or in your credit agreement.
5.3 Late Payments
For accounts with net payment terms:
- Late payments may be subject to interest charges of 1.5% per month (18% annually) or the maximum rate allowed by law
- Accounts with outstanding balances may be suspended until payment is received
- We reserve the right to send delinquent accounts to collections
- You are responsible for all collection costs, attorney fees, and court costs associated with collecting past-due amounts
6. Delivery
6.1 Delivery Terms
- We deliver orders to your site and will confirm your delivery date when we contact you about your order
- Delivery timeframes are estimates and not guaranteed
- Title and risk of loss pass to you upon delivery to your site
- We are not responsible for delays caused by circumstances beyond our reasonable control
6.2 Delivery Requirements
- You must provide an accurate delivery address and any site access instructions
- Please make sure someone is available to receive the delivery or that access has been arranged in advance
- Additional fees may apply if a delivery cannot be completed because of incorrect information or lack of access
6.3 Damaged or Missing Items
- Inspect all products at the time of delivery
- Report any damaged or missing items to us within 48 hours of delivery
7. Returns and Refunds
7.1 Return Policy
- Products may be returned within 30 days of delivery in original, unopened condition
- Custom orders, special-order items, and opened chemical products are not eligible for return
- Returns must be authorized in advance by contacting our customer service team
- A Return Authorization (RA) number must be obtained before returning any product
- Unauthorized returns will not be accepted or credited
7.2 Return Process
To initiate a return:
- Contact us at info@elitewashgroup.com or 847-423-5564
- Provide your order details and reason for return
- Receive your Return Authorization (RA) number
- We will arrange a pickup or tell you where to return the product; pickup or return shipping costs are your responsibility unless the return is due to our error
7.3 Refund Processing
- Refunds will be issued to the original payment method within 10 business days of receiving the returned product
- Delivery charges are non-refundable unless the return is due to our error
- A restocking fee of up to 20% may apply to certain returns
- Products must be received in original condition to qualify for a refund
7.4 Defective Products
If you receive a defective or damaged product:
- Contact us within 48 hours of delivery
- Provide photos of the defect or damage
- We will arrange for a replacement or refund at no cost to you
- Defective products due to manufacturing defects are covered by the manufacturer’s warranty
8. Product Information and Warranties
8.1 Product Descriptions
We strive to provide accurate product descriptions, specifications, and images. However:
- We do not warrant that product descriptions are accurate, complete, or error-free
- Product colors may vary due to monitor settings
- Product formulations may change; always refer to product labels for current information
- Technical specifications are provided by manufacturers and subject to change
8.2 Manufacturer Warranties
- Products are covered by manufacturer warranties as applicable
- Ver-Tech and other manufacturers provide product guarantees and performance warranties
- Warranty claims should be directed to the manufacturer
- We will assist with warranty claims when possible
8.3 Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
9. Product Use and Safety
9.1 Proper Use
- All chemical products must be used in accordance with manufacturer instructions
- Read all product labels, Safety Data Sheets (SDS), and usage guidelines before use
- Ensure proper training for personnel handling chemical products
- Follow all applicable safety regulations and guidelines
9.2 Safety Data Sheets
- Safety Data Sheets (SDS) are available for all chemical products
- SDS documents can be requested from customer service
- It is your responsibility to maintain SDS records as required by law
9.3 Regulatory Compliance
You are responsible for:
- Complying with all federal, state, and local regulations regarding chemical storage and use
- Obtaining any required permits or licenses for chemical use
- Proper disposal of chemical products and containers
- Training employees on chemical safety and handling
10. Limitation of Liability
10.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR PRODUCTS OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
10.2 Exclusion of Damages
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits or revenue
- Loss of business or business opportunities
- Loss of data
- Cost of substitute products or services
- Property damage beyond the product itself
- Personal injury or death (except where prohibited by law)
10.3 Product Liability
- We are not liable for damages resulting from improper use, storage, or handling of products
- Product liability claims should be directed to the manufacturer
- You assume all risks associated with the use of chemical products
- We recommend maintaining appropriate liability insurance for your business operations
11. Indemnification
You agree to indemnify, defend, and hold harmless Elite Wash Group, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:
- Your use of our products or services
- Your violation of these Terms
- Your violation of any rights of third parties
- Improper use, storage, or handling of products
- Failure to comply with applicable laws and regulations
12. Intellectual Property
12.1 Our Intellectual Property
All content on our Website, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of Elite Wash Group or its licensors and is protected by copyright, trademark, and other intellectual property laws.
12.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal or business purposes related to purchasing our products. You may not:
- Reproduce, distribute, or publicly display our content without permission
- Modify or create derivative works from our content
- Use our trademarks or logos without written authorization
- Use automated systems to scrape or download content from our Website
12.3 Third-Party Trademarks
Ver-Tech and other product names and logos are trademarks of their respective owners. Use of these trademarks does not imply endorsement of Elite Wash Group by trademark owners.
13. User Conduct
When using our Website or services, you agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit viruses, malware, or harmful code
- Interfere with or disrupt our Website or servers
- Use our Website for fraudulent purposes
- Impersonate any person or entity
- Collect information about other users without permission
- Post or transmit offensive, threatening, or inappropriate content
14. Privacy and Data Protection
Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
15. Third-Party Links and Services
Our Website may contain links to third-party websites or services that are not owned or controlled by Elite Wash Group. We are not responsible for the content, privacy policies, or practices of third-party websites. Your use of third-party websites is at your own risk.
16. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God (natural disasters, severe weather)
- War, terrorism, or civil unrest
- Government actions or regulations
- Labor disputes or strikes
- Supplier or carrier delays
- Pandemics or public health emergencies
- Utility failures or telecommunications outages
17. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Website or services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
18. Termination
18.1 Termination by Us
We may suspend or end your access to our Website or services, or decline future orders, for:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of amounts owed
- Any reason at our sole discretion
18.2 Effect of Termination
Upon termination:
- Your right to access and use our Website and services immediately ceases
- Outstanding payment obligations remain in effect
- Provisions that by their nature should survive termination will continue to apply
19. Dispute Resolution
19.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.
19.2 Jurisdiction and Venue
Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and you consent to the jurisdiction of such courts.
19.3 Informal Dispute Resolution
Before initiating formal proceedings, you agree to contact us to attempt to resolve any disputes informally. Contact our customer service team at info@elitewashgroup.com.
20. Miscellaneous Provisions
20.1 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and Elite Wash Group regarding your use of our Website and services.
20.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
20.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
20.5 No Agency
Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Elite Wash Group.
20.6 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
20.7 Electronic Communications
You consent to receive electronic communications from us, including emails, text messages and notices posted on our Website. Electronic communications satisfy any legal requirement that communications be in writing.
21. Contact Information
If you have questions about these Terms or our services, please contact us:
Elite Wash Group
Website: elitewashgroup.com
Email: info@elitewashgroup.com
Phone: 847-423-5564
By using our Website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.