Terms and Conditions
Elite Wash Group
Website: elitewashgroup.com
Effective Date: March 2, 2026
Last Updated: March 2, 2026
1. Introduction
Welcome to Elite Wash Group (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website at elitewashgroup.com (the “Website”) and the purchase of our products and services.
By accessing our Website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
2. About Our Services
Elite Wash Group is an authorized distributor of Ver-Tech Car Wash Chemicals and related car wash products. We provide high-quality car wash chemicals, equipment, and supplies to car wash businesses, detailing operations, and commercial customers.
2.1 Products Offered
Our product offerings include but are not limited to:
Ver-Tech Car Wash Chemicals
Car wash detergents and cleaning solutions
Waxes and protectants
Tire and wheel cleaners
Drying agents and spot-free rinse products
Related car wash equipment and supplies
2.2 Service Area
We serve customers throughout Park Ridge, Illinois. Shipping availability may vary based on location and product type.
3. Account Registration
3.1 Account Creation
To purchase products or access certain features of our Website, you may be required to create an account. When creating an account, you agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account
3.2 Business Accounts
Commercial and business accounts may require additional verification, including business licenses, tax identification numbers, and proof of business operations.
4. Orders and Pricing
4.1 Product Orders
All orders are subject to acceptance by Elite Wash Group. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
Product availability
Errors in product or pricing information
Credit approval issues
Suspected fraudulent or unauthorized transactions
Violations of these Terms
4.2 Pricing
All prices are listed in U.S. Dollars (USD)
Prices are subject to change without notice
We reserve the right to correct pricing errors on our Website or in orders
Published prices do not include applicable taxes, shipping, or handling fees unless otherwise specified
Bulk pricing and volume discounts may be available for qualified customers
4.3 Order Confirmation
You will receive an order confirmation email after placing an order. This confirmation does not constitute acceptance of your order. We reserve the right to contact you regarding your order if additional information is needed.
5. Payment Terms
5.1 Payment Methods
We accept the following payment methods:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
ACH/Bank transfers (for approved accounts)
Net payment terms (for qualified commercial accounts with approved credit)
5.2 Payment Processing
Payment is due at the time of order unless net payment terms have been approved
For credit-approved accounts, payment terms will be specified in your credit agreement
All credit card transactions are processed securely through our payment processor
You authorize us to charge the payment method provided for all applicable charges
5.3 Late Payments
For accounts with net payment terms:
Late payments may be subject to interest charges of 1.5% per month (18% annually) or the maximum rate allowed by law
Accounts with outstanding balances may be suspended until payment is received
We reserve the right to send delinquent accounts to collections
You are responsible for all collection costs, attorney fees, and court costs associated with collecting past-due amounts
6. Shipping and Delivery
6.1 Shipping Terms
Shipping costs are calculated based on weight, destination, and shipping method
Delivery timeframes are estimates and not guaranteed
Risk of loss passes to the buyer upon delivery to the carrier
We are not responsible for delays caused by carriers or circumstances beyond our control
6.2 Delivery Requirements
A signature may be required for delivery of certain orders
You must provide accurate shipping information
Undeliverable packages due to incorrect addresses may be subject to additional fees
You are responsible for ensuring someone is available to receive deliveries
6.3 Damaged or Lost Shipments
Inspect all packages upon delivery for visible damage
Note any damage on the delivery receipt and contact us within 48 hours
For lost shipments, contact us within 5 business days of expected delivery
Claims for damaged or lost items must be filed within the timeframes specified above
7. Returns and Refunds
7.1 Return Policy
Products may be returned within 30 days of delivery in original, unopened condition
Custom orders, special-order items, and opened chemical products are not eligible for return
Returns must be authorized in advance by contacting our customer service team
A Return Authorization (RA) number must be obtained before returning any product
Unauthorized returns will not be accepted or credited
7.2 Return Process
To initiate a return:
Contact us at info@elitewashgroup.com or Provide your order number and reason for return Receive your Return Authorization (RA) number
Package the product securely in its original packaging Include the RA number on the outside of the package
Ship the product to the address provided (customer is responsible for return shipping costs)
7.3 Refund Processing
Refunds will be issued to the original payment method within 10 business days of receiving the returned product
Shipping charges are non-refundable unless the return is due to our error
A restocking fee of up to 20% may apply to certain returns
Products must be received in original condition to qualify for a refund
7.4 Defective Products
If you receive a defective or damaged product:
Contact us within 48 hours of delivery
Provide photos of the defect or damage
We will arrange for a replacement or refund at no cost to you
Defective products due to manufacturing defects are covered by the manufacturer’s warranty
8. Product Information and Warranties
8.1 Product Descriptions
We strive to provide accurate product descriptions, specifications, and images. However:
We do not warrant that product descriptions are accurate, complete, or error-free
Product colors may vary due to monitor settings
Product formulations may change; always refer to product labels for current information
Technical specifications are provided by manufacturers and subject to change
8.2 Manufacturer Warranties
Products are covered by manufacturer warranties as applicable
Ver-Tech and other manufacturers provide product guarantees and performance warranties
Warranty claims should be directed to the manufacturer
We will assist with warranty claims when possible
8.3 Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
9. Product Use and Safety
9.1 Proper Use
All chemical products must be used in accordance with manufacturer instructions
Read all product labels, Safety Data Sheets (SDS), and usage guidelines before use
Ensure proper training for personnel handling chemical products
Follow all applicable safety regulations and guidelines
9.2 Safety Data Sheets
Safety Data Sheets (SDS) are available for all chemical products
SDS documents can be requested from customer service or accessed on our Website
It is your responsibility to maintain SDS records as required by law
9.3 Regulatory Compliance
You are responsible for:
Complying with all federal, state, and local regulations regarding chemical storage and use
Obtaining any required permits or licenses for chemical use
Proper disposal of chemical products and containers
Training employees on chemical safety and handling
10. Limitation of Liability
10.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR PRODUCTS OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
10.2 Exclusion of Damages
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
Loss of profits or revenue
Loss of business or business opportunities
Loss of data
Cost of substitute products or services
Property damage beyond the product itself
Personal injury or death (except where prohibited by law)
10.3 Product Liability
We are not liable for damages resulting from improper use, storage, or handling of products
Product liability claims should be directed to the manufacturer
You assume all risks associated with the use of chemical products
We recommend maintaining appropriate liability insurance for your business operations
11. Indemnification
You agree to indemnify, defend, and hold harmless Elite Wash Group, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:
Your use of our products or services
Your violation of these Terms
Your violation of any rights of third parties
Improper use, storage, or handling of products
Failure to comply with applicable laws and regulations
12. Intellectual Property
12.1 Our Intellectual Property
All content on our Website, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of Elite Wash Group or its licensors and is protected by copyright, trademark, and other intellectual property laws.
12.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal or business purposes related to purchasing our products. You may not:
Reproduce, distribute, or publicly display our content without permission
Modify or create derivative works from our content
Use our trademarks or logos without written authorization
Use automated systems to scrape or download content from our Website
12.3 Third-Party Trademarks
Ver-Tech and other product names and logos are trademarks of their respective owners. Use of these trademarks does not imply endorsement of Elite Wash Group by trademark owners.
13. User Conduct
When using our Website or services, you agree not to:
Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit viruses, malware, or harmful code
Interfere with or disrupt our Website or servers
Use our Website for fraudulent purposes
Impersonate any person or entity
Collect information about other users without permission
Post or transmit offensive, threatening, or inappropriate content
14. Privacy and Data Protection
Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
15. Third-Party Links and Services
Our Website may contain links to third-party websites or services that are not owned or controlled by Elite Wash Group. We are not responsible for the content, privacy policies, or practices of third-party websites. Your use of third-party websites is at your own risk.
16. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
Acts of God (natural disasters, severe weather)
War, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Supplier or carrier delays
Pandemics or public health emergencies
Utility failures or telecommunications outages
17. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Website or services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
18. Termination
18.1 Termination by Us
We may terminate or suspend your account or access to our Website at any time, without notice, for:
Violation of these Terms
Fraudulent or illegal activity
Non-payment of amounts owed
Any reason at our sole discretion
18.2 Effect of Termination
Upon termination:
Your right to access and use our Website immediately ceases
Outstanding payment obligations remain in effect
Provisions that by their nature should survive termination will continue to apply
19. Dispute Resolution
19.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of [STATE], without regard to its conflict of law provisions.
19.2 Jurisdiction and Venue
Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the state or federal courts located in COOK county, ILLINOIS, and you consent to the jurisdiction of such courts.
19.3 Arbitration (Optional)
[If you wish to include arbitration provisions, specify here. Many businesses include binding arbitration clauses with class action waivers.
19.4 Informal Dispute Resolution
Before initiating formal proceedings, you agree to contact us to attempt to resolve any disputes informally. Contact our customer service team at info@elitewashgroup.com
20. Miscellaneous Provisions
20.1 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and Elite Wash Group regarding your use of our Website and services.
20.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
20.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
20.5 No Agency
Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Elite Wash Group.
20.6 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
20.7 Electronic Communications
You consent to receive electronic communications from us, including emails, notices posted on our Website, and messages to your account. Electronic communications satisfy any legal requirement that communications be in writing.
21. Contact Information
If you have questions about these Terms or our services, please contact us:
Elite Wash Group
Website: elitewashgroup.com
Email: info@elitewashgroup.com
Phone: 847-423-5564
By using our Website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
